Desktop support question and answer pdf

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desktop support question and answer pdf

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7 Technical Support Interview Questions and Answers

This question can help you gain a better understanding of the applicant's individual motivations. What to look for in an answer:. I want to use my technical know-how to directly solve issues customers are having.

I want to be the person that makes life easier and more enjoyable for folks who've run into a problem. The scale of your work is tremendous, and I feel like my work here can have a real positive impact. I also love the company culture and how there's a focus on teamwork and collaboration. With this question, you can hear about the applicant's education, experience and other qualifications and skills in more detail. I have advanced skills with customer support tools like Zendesk.

Also, I have five years of experience as a technical support specialist in the software industry. I know your company operates on global scale, and I can provide support in both English and Spanish. The goal of technical support is to provide help and advice to customers about products. You must understand how applicants go about solving customer issues because it's crucial to customer retention and business success. Next, I try common quick fixes. If that's not successful, I use additional resources to research the issue.

Once a solution is found, I perform appropriate repairs or replacement if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.

Many situations require more help than just a quick fix. You should want applicants that can recognize and solve new or unknown problems. The common fixes we were using were only temporarily solving the problem. After doing a bit of research, I was able to design and develop a new solution. I called the customer personally and implemented the repair. Technical support specialists must have the right mix of technical and people skills.

You must be able to empathize with people and address needs. Good communication is crucial. With that said, I have a technical background, and I understand the amount of knowledge you need to actually solve issues.

Technical skills are more important because, without in-depth knowledge of the hardware and software, you won't be able to efficiently do your job. Honestly, I would like to move into a management role in technical support within five years. What I really like about this company is how they actively develop employees. I feel like I can consistently improve here and move into bigger roles for your organization.

Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer. Skip to main content Indeed Home - For employers. Post a job Find resumes Products. Help Center. Sign in. Find Jobs. Post a job. Find resumes. Visit Indeed for job seekers. Post a Job. What made you get into technical support? What to look for in an answer: The candidate has a passion for technical support The candidate comes off as honest and sincere The candidate understands the bigger purpose of technical support Example: "I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people.

Why did you apply to our company? This question helps you measure employee commitment. What to look for in an answer: The candidate understands your company's mission The candidate shows how working for the company aligns with career ambitions The candidate knows about specific endeavors your company is undertaking now Example: "I applied to your company because your team is making life easier and more enjoyable for millions of people. What makes you qualified for this job?

What to look for in an answer: The candidate demonstrates how they stand out from other applicants The candidate shows how they can be a valuable asset to the company The candidate shows what specifically makes them a good fit for the company Example: "I feel that I'm qualified because I have a bachelor's degree in computer science.

What is your troubleshooting process? What to look for in an answer: The candidate goes through the troubleshooting process correctly from fact gathering and diagnosis to solutions The candidate has a thorough yet adaptable troubleshooting process The candidate emphasizes solving customer needs as quickly and effectively as possible.

Example: "I first gather info and facts from the customer, then identify and verify the issue. Describe a time when you went above and beyond to help a customer. What to look for in an answer: The candidate is willing to go the extra mile for customers The candidate has the ability to look at a problem from many perspectives The candidate can work with others to develop a new solution or fix Example: "At my previous company, I remember one customer had an issue that kept happening.

Is technical knowledge or customer service more important? What to look for in an answer: The candidate uses reasoning and logic there is no correct answer, as it's an opinion question The candidate views both skills as important, even if they choose one skill over the other The candidate understands how both skills play a role in the job Example: "First, let me say that customer service skills are very important.

Where do you see yourself in five years? With this question, you can understand career goals. What to look for in an answer: The candidate is proactive and willing to learn The candidate is excited about the job at hand The candidate sees your company as part of their future Example: "In this position, I plan to add skills and experience. Looking for more applicants?

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Desktop Interview Preparation Guide

This question can help you gain a better understanding of the applicant's individual motivations. What to look for in an answer:. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem. The scale of your work is tremendous, and I feel like my work here can have a real positive impact.

When working in a company, you always need to be alert with all desktop support engineer roles and responsibilities. These are the important roles and responsibilities of Desktop Support Engineer which should be handled properly if selected for the post. While preparing for the interview, you should be well versed in all the latest technologies and functions of the post of Desktop Support Engineer. You should very well understand the role of a desktop support engineer. So, this was all about the fundamentals that you need to work on before going in for the interview of a Desktop Support Engineer.

Desktop & Technical Support Interview Questions and Answers

Active directory authorizes and authenticates all users and computers in a window domain network, ensuring the security of the computer and software. Through active directory various functions can be managed like creating admin users, connecting to printers or external hard drives. DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a large number of the computer system in a network.

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